"Converting a Reactive Help Desk to a Proactive Service Center"

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Featured Expert: Chris Ryan VP, Worldwide Marketing HEAT Division Front Range Solutions	Your Host: Gary Lemke President RealMarket
[Requires RealPlayer 8 Basic - download ]

Running Time: 20 min. 58 sec ;   Release Date: 15 December 2000
Copyright ©2000 RealMarket, Inc. All rights reserved.