"The Strategic Benefits of Knowledge Management: How Knowledge Management makes Customer Satisfaction a Strategic Asset "

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Featured Expert: Tom Perry Product Marketing Manager ServiceWare	Your Host: Gary Lemke President RealMarket
[Requires RealPlayer 8 Basic - download ]

Running Time: 19 min 09 sec;   Release Date: 17 November 2000
Copyright ©2000 RealMarket, Inc. All rights reserved.