"Personalizing Customer Service and Support Using A Conversational Knowledge Base"

---

Featured Expert: Ralph Barletta VP and Product Evangelist eGain	Your Host: Gary Lemke President RealMarket
[Requires RealPlayer G2 - download ]

Running Time: 24 min 46 sec;   Release Date: 13 October 2000
Copyright ©2000 RealMarket, Inc. All rights reserved.