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 Featured Guest: Nick McLean Product Marketing Manager, Witness Systems |  Host: Gary Lemke President RealMarket |
This presentation discusses the generic benefits of deploying IP telephony in an enterprise, and focuses on the incremental features and benefits that an IP telephony recording solution can deliver to an organization. The presentation will show how IP Telephony interactions and workflows can be cost effectively recorded inside and outside the contact center, integrated with the existing office infrastructure, and shared across the enterprise in real time in order to help deliver optimized customer service.
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