"Building A Multi-Channel Marketing Infrastructure for Intelligent Customer Interaction"

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Featured Expert: Joel Book Director of CRM Strategy and Consulting Prime Response	Your Host: Gary Lemke President RealMarket
[Requires RealPlayer 8 Basic - download ]

Running Time: 26 min 32 sec;   Release Date: 23 March 2001
Copyright ©2001 RealMarket, Inc. All rights reserved.