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 Featured Expert Brian Weiss VP, Product Management Verint Systems |  Host: Gary Lemke President RealMarket |
Contact Centers are increasingly embracing Voice Over IP (VoIP) infrastructure to drive operational efficiencies and facilitate distributed / virtual environments. As the VoIP evolution accelerates, managers need to understand its impact on core contact center technology solutions - including voice recording - and its advantages for improving agent performance, reducing contact center costs and increasing customer satisfaction. Join us as we overview VoIP Contact Center Recording concepts and share Verint's experience in global deployment of thousands of seats of VoIP-based actionable intelligence solutions.
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