"eRM: It’s Not Your Mother’s Old CRM"

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Featured Expert: Dave Fowler Sr. VP of Worldwide Marketing Kana Communications	Your Host: Gary Lemke President RealMarket
[Requires RealPlayer 8 Basic - download ]

Running Time: 19 min 38 sec;   Release Date: 5 January 2001
Copyright ©2001 RealMarket, Inc. All rights reserved.